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Manta Bin Cleaning – Terms of Service

Effective Date: January 2024

Welcome to Manta Bin Cleaning! These Terms of Service ("Terms") outline the agreement between you ("Customer") and Manta Bin Cleaning ("Manta," "we," "our," or "us") regarding the bin cleaning services provided through our website, phone bookings, and any other forms of engagement.

1. Service Overview

Manta Bin Cleaning provides curbside waste bin cleaning for residential customers in Brantford, Ontario and surrounding areas. Our season runs from May through October, and customers may choose one-time cleanings or prepaid cleaning packages that include multiple visits during the season.

2. Booking & Scheduling

  • All cleanings must be scheduled by phone.

  • Customers select the number of cleanings they would like for the season (e.g. 1, 2–5, or 6–12).

  • Cleanings are typically scheduled the day after your municipal garbage pickup and within the week of your selected cleaning cycle (1st, 2nd, 3rd, or 4th week of the month).

  • We clean bins between 9:00 AM and 8:00 PM on your scheduled day. We cannot accommodate specific time requests, but you will receive a text message when we are on our way.

3. Payment Terms

  • Payment for all cleanings is due in full at the time of booking.

  • We accept e-transfer, debit, credit, and cash.

  • Pricing is based on the number of cleanings you choose, with discounted per-cleaning rates available for larger packages.

  • Each cleaning includes one large bin, one blue box, and one green bin. Additional bins may incur extra fees, as outlined on our pricing page.

  • All prices are subject to applicable federal and provincial taxes unless otherwise noted.

4. Cancellations & Refunds

  • Cancellations made at least 24 hours before a scheduled cleaning will be refunded based on remaining cleanings:

    • If you cancel after only one cleaning, your first cleaning will be charged at the one-time rate, and the remainder refunded.

    • For 2–5 cleaning packages, you may receive a pro-rated refund based on the discounted per-cleaning rate for the number of cleanings you've already received.

    • For 6–12 cleaning packages, you must receive at least 6 cleanings to retain the discounted rate. If you cancel before 6 cleanings, the ones you’ve had will be charged at the higher rate.

  • Refunds will not be issued for missed appointments unless due to error on our part.

5. Missed Appointments & Customer Responsibilities

  • Bins must be empty and placed at the curb or designated location by 9:00 AM on your cleaning day.

  • You must provide access to a working outdoor water connection.

  • A missed appointment is defined as a scheduled cleaning where bins or water access were unavailable, and the customer could not be reached within 10 minutes of our arrival.

  • If we cannot access your bins or water hookup and cannot reach you, a missed appointment fee may apply.

  • We’ll always try to work with customers, especially in cases of emergency or unexpected issues—please communicate with us!

6. Weather Delays

  • In the case of severe weather, cleanings may be rescheduled for safety. We’ll notify you as soon as possible and provide a new cleaning time.

7. Water Usage Disclosure

  • Manta currently uses the customer’s water during the cleaning process. This allows us to keep costs low and reduce fuel use.

  • Typical usage is minimal and comparable to a short garden hose session.

  • Our long-term goal is to invest in a dedicated, self-contained unit with hot water capability to eliminate the need for soaps and improve environmental impact.

8. Service Limitations

  • We do not clean bins containing loose garbage, full bags, hazardous waste, or pesticides.

  • We may refuse to clean bins that are broken beyond use.

  • Deep stains or scarring may not be removable, especially during first-time cleanings.

  • Service availability may vary depending on your location or circumstances beyond our control.

  • We reserve the right to refuse service at our discretion if conditions are unsafe, unsanitary, or not in compliance with our terms.

  • Manta is not responsible for incidental property damage caused by faulty customer water hookups or infrastructure.

9. Privacy & Communication

  • We only collect personal information (name, address, phone, email) for the purpose of providing service.

  • We do not share your information with third parties.

  • You may receive texts or emails regarding scheduling or important service updates.

10. Agreement & Modifications

  • By booking a service with Manta, you agree to these Terms.

  • Terms may be updated periodically. Customers will be notified of major changes.

For questions or concerns, please visit our Contact page or give us a call. We’re here to help!

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