No problem! As long as your new address is still within our service area, we’ll transfer your remaining cleanings to your new location—no fees, no hassle.

If you’re moving outside our service range, we’ll refund the unused portion of your plan based on the number of cleanings completed so far, following our refund policy.

We get it—plans change. If you need to reschedule, just let us know at least 24 hours in advance and we’ll gladly move your appointment at no cost.

If you cancel or reschedule with less than 24 hours’ notice, a small fee may apply—but we understand that emergencies happen. If something unexpected comes up, just reach out and we’ll work with you. Our goal is to make things easy, not stressful.

While we can’t schedule exact times, we do everything we can to keep things predictable and convenient.

When you book your cleanings, you’ll choose the week of the month you’d like service—either the 1st, 2nd, 3rd, or 4th week. We align your cleaning with your municipal garbage pickup, so we’ll usually arrive the day after your pickup day.

On your scheduled cleaning day, your bins will be cleaned sometime between 9:00 AM and 8:00 PM. We’ll send you a text reminder when we’re on the way, so you’re always in the loop.

Yes! We’ll send you a reminder earlier in the week your cleaning is scheduled, so you know it’s coming up. Then, on the day of the cleaning, we’ll send a text or email when we’re on our way—just to keep you in the loop and make sure everything’s ready.