We understand that plans can change, and we want to keep things fair for everyone. That’s why we offer a simple and transparent refund policy based on how many cleanings you've already received. If you cancel after just 1 cleaning: We’ll refund the remaining balance, but your completed cleaning will be charged at the one-time rate of $34.99, not the discounted plan rate. If you cancel a 2–5 cleaning plan after 2 or more cleanings: You’ll be refunded for any unused cleanings at the $24.99 rate. No penalty. If you cancel a 6–12 cleaning plan before completing 6 cleanings: The cleanings already completed will be recalculated at $24.99 each, and you’ll be refunded the difference. If you cancel a 6–12 cleaning plan after completing 6 or more cleanings: We’ll refund any unused visits at the full discounted rate of $19.99 per cleaning.

Yes—you can upgrade your plan at any time if you'd like more cleanings. We’ll simply bill you for the additional visits at your plan’s discounted rate. If you need to reduce your number of cleanings, we’ll review how many have already been completed and recalculate your total. Completed cleanings will be charged at the correct rate for the plan you’re switching to—or at the one-time cleaning rate if necessary—and we’ll refund any remaining balance. We always aim to be fair, transparent, and flexible, so if something comes up, just give us a call and we’ll work with you.

If you ever have questions about your billing or need assistance, just give us a call. You’ll find our phone number and contact details on the Contact page. We're here to help and happy to clarify anything.